About this policy
This policy explains how ordering, payment, delivery, returns and privacy work when you buy from or work with L’Aruge Global. It applies to orders placed through larugeglobal.com, by email, by WhatsApp or through an account manager.
L’Aruge Global was established in 2011 and is registered with the Corporate Affairs Commission (RC 2178452). We provide corporate gifts, branded merchandise, printing, point-of-sale displays, apparel, events and seasonal decoration for businesses and individuals across Nigeria.
By placing an order or using this website, you agree to this policy. We may update it from time to time; the date at the bottom shows the latest version.
Orders, quotes and artwork approval
Every branded or custom order starts with a written quote, and production starts only after you approve the artwork in writing.
- Request a quote. Tell us the item, quantity, branding method, deadline and delivery address by WhatsApp, email or the quote form.
- Receive a written quote. It lists unit prices, branding costs, VAT, delivery and the expected completion date. Quotes are valid for 14 days, because supplier prices change.
- Approve the artwork. We send a digital proof showing your logo’s placement, size and colours. Please check spelling, colours and quantities carefully. Once you approve the proof, we are not responsible for errors in it.
- Pay the deposit. Production is scheduled once the deposit is received (see Pricing and payment).
- Production, quality check and delivery. We share photos of finished items before dispatch on request.
Minimum order quantities apply to most branded items and are stated on each quote. Ready-made items in our online store can be ordered in any quantity.
Colour matching. We match your brand colours as closely as each material allows. Small differences between screen proofs and printed items, and between materials such as fabric and ceramic, are normal and not a defect.
Samples. Unbranded samples can be bought for evaluation. Return them in their original condition within 7 working days for a refund or credit against your order.
Pricing and payment
All prices are in Naira (₦). Quotes state whether VAT is included.
| Order type | Payment terms |
|---|---|
| Ready-made items from the online store | Full payment at checkout |
| Branded or custom orders | 70% deposit to start production; balance before dispatch |
| Events and seasonal decoration | 70% deposit to confirm the date; balance 5 working days before the event |
| Corporate clients with an approved purchase order | As agreed in writing, typically 30 days from invoice |
We accept card payments through Paystack and direct bank transfer to our business account in the name of L’Aruge Ventures. Our account details appear only on your invoice. We will never ask you to pay into a personal account, or tell you by WhatsApp or email that our bank details have changed; if you receive such a message, call +234 803 863 9466 or +234 706 526 3536 before paying. We never ask for card details by phone, WhatsApp or email, and we do not store card details on this website.
Prices on the website may change without notice. The price on your written quote or at checkout is the price you pay.
Production timelines and rush service
Your quote states a completion date, counted from the day both the artwork is approved and the deposit is received.
| Order type | Typical production time |
|---|---|
| In-stock items, no branding | 1–3 working days |
| Branded gifts and merchandise | 5–10 working days |
| Printing (flyers, banners, roll-ups) | 2–5 working days |
| Custom apparel and uniforms | 2–4 weeks |
| Imported or specially sourced items | Stated on the quote |
Large orders and the November–December season may take longer. Share your event or delivery date when you request a quote, so we can plan backwards from it.
Rush service. We can brand selected items within 24–48 hours for a 20% surcharge on the order value. Ask your account manager which items qualify.
Delivery
We deliver across Nigeria. Delivery is free within Lagos on orders over ₦200,000, excluding VAT; other orders are charged by weight, size and destination, shown on your quote or at checkout.
| Destination | Typical delivery time after dispatch |
|---|---|
| Lagos and Ogun | 1–2 working days |
| Other states | 3–7 working days |
| Outside Nigeria | Quoted on request |
- We share a tracking number or the dispatch rider’s details when your order leaves us.
- Please check items and quantities on arrival and report any problem within 48 hours, with photos.
- If a delivery fails because no one is available to receive it or the address was wrong, the redelivery fee is charged to you.
- Items cannot be redirected to a new address after dispatch without an extra fee.
- If an item is lost or damaged in transit through our courier, we replace it at no cost.
- For corporate deliveries to several locations, send a full address list with your order.
Returns and refunds
If an item arrives damaged, faulty or different from your approved proof, we will reprint, replace or refund it. Report the problem within 48 hours of delivery, with photos.
What we fix at our cost
- Items damaged in transit or faulty on arrival
- Branding that differs from your approved proof
- Short deliveries (fewer items than invoiced)
What we cannot accept for return
- Branded or personalised items that match the approved proof, because they cannot be resold
- Errors in artwork, spelling or quantities that were in the proof you approved
- Items damaged after delivery through use or handling
- Sale items
Ready-made store items in their original condition and packaging can be returned within 7 days of delivery for an exchange or store credit. You pay the return delivery cost unless the item was faulty.
Approved refunds are paid within 10 working days: by bank transfer for transfer payments, or back to the original card for Paystack payments. Card refunds can take a few extra days to appear, depending on your bank.
Events and seasonal decoration
Events and decoration bookings (end-of-year parties, launches, exhibitions, brand activations and Christmas or festive decoration of offices) are confirmed by a signed proposal and the deposit.
Changes. Changes to guest numbers, layout or décor can be made up to 7 working days before the event, and may change the price.
Cancellation by you
| Notice given before the event | Refund of amount paid |
|---|---|
| More than 30 days | Full refund, less costs already incurred |
| 14–30 days | 50% |
| Less than 14 days | No refund |
What “costs already incurred” covers. Vendor deposits, venue fees, custom-printed or custom-made items, and materials bought for your event. Each proposal lists these.
November–December events. Festive dates are hard to rebook, so for events between 1 November and 31 December the full-refund tier needs more than 45 days’ notice, and 14–45 days’ notice qualifies for the 50% refund.
Postponing instead of cancelling. You can move your event once at no charge if you tell us at least 14 days before the original date and the new date is within 6 months. Supplier price changes in the meantime may apply.
Cancellation by us. If L’Aruge Global has to cancel your event, you receive a full refund of everything you paid.
Events beyond anyone’s control. If an event cannot go ahead because of government restrictions, civil unrest, venue closure or similar causes beyond either party’s control, we will reschedule it or hold your payment as credit for a future booking, less costs already incurred.
These terms are repeated in your signed event proposal, which takes priority if the two differ.
Seasonal decoration. Installation and removal dates are agreed in the proposal. Unless decorations are sold to you outright, they remain L’Aruge property and are collected on the agreed removal date. Loss or damage to our items while on your premises, other than normal wear, is charged at replacement cost.
Venue and access. You are responsible for building access, security clearance and any venue permissions our team needs to set up.
Custom apparel (L’Aruge Couture)
Made-to-measure outfits start with a consultation and measurements; production begins once the design and fabric are agreed and the deposit is paid.
- Consultation fee: ₦15,000, non-refundable, deducted from your order if you go ahead. It covers style advice, measurements and an optional design sketch. Not required for ready-to-wear items.
- Measurements: taken in person at our office or by video call. You may send your own measurements, but we cannot accept returns for fit if they were inaccurate.
- Progress: we share photos before final finishing so you can request adjustments.
- Fit adjustments: one round of minor alterations within 14 days of delivery is free.
Custom outfits are made for you and cannot be returned unless they differ from the agreed design.
Terms of use
Your account. Give accurate details when you create an account or order. Keep your login private; you are responsible for activity on your account.
Acceptable use. Do not use this website to harm or harass others, advertise or sell goods, upload false or offensive content, or try to access our systems without permission.
Your artwork. By sending us logos, images or text to print, you confirm you have the right to use them. You are responsible for any claim that they infringe someone else’s rights.
Our content. Text, photos and designs on this website belong to L’Aruge Global or are used with permission. Do not copy them for commercial use without our written consent.
Product information. We work to keep descriptions, photos and prices accurate. Colours may look slightly different on your screen, and errors may occasionally occur; if we find a pricing error after you order, we will contact you before processing it.
Adult products. Some lifestyle and wellness products, such as Connections by 360Loving, contain adult content and are sold only to customers aged 18 or over. By ordering them, you confirm you are 18 or older.
Liability. Our responsibility for any order is limited to the amount you paid for it. We are not liable for indirect losses, such as lost business, caused by delays outside our control, including courier delays, strikes, power failure or severe weather.
Links. Links to other websites are for convenience only; we are not responsible for their content.
Governing law. These terms are governed by the laws of the Federal Republic of Nigeria.
Privacy policy
We collect only the information we need to quote, deliver and support your orders, and we never sell it. We handle personal data in line with the Nigeria Data Protection Act 2023.
What we collect: your name, company, phone number, email, delivery addresses, order history, and the artwork you send us. If you deliver gifts on behalf of your company, we also hold the recipients’ names and addresses you give us.
How we use it: to prepare quotes, process and deliver orders, contact you about your order, and keep records for accounting and tax. With your consent, we may also send occasional offers; you can unsubscribe at any time.
Who we share it with: only the couriers, dispatch riders and payment providers needed to complete your order. Recipient lists for corporate gifting are used only for that delivery.
Payments: card payments are processed by Paystack. We do not see or store your full card details.
Your logos and artwork stay confidential and are used only for your orders. We show finished work in our portfolio only with your permission.
Your rights: you can ask to see, correct or delete the personal data we hold about you by emailing larugeinternational@gmail.com.
Cookies: this website uses cookies to keep your cart and login working and to understand how visitors use the site.
Frequently asked questions
What is your minimum order? It depends on the item and branding method, and is stated on every quote. Ready-made store items have no minimum.
Can I see a sample before ordering in bulk? Yes. Unbranded samples can be bought and returned within 7 working days for a refund or credit.
How fast can you deliver? Most branded orders take 5–10 working days after artwork approval and deposit. Rush branding in 24–48 hours is available on selected items.
Can you deliver gifts to several staff or client addresses? Yes. Send us the address list and we’ll handle packing and dispatch to each recipient.
Do you issue invoices and work with purchase orders? Yes. We provide formal quotes and VAT invoices, and corporate clients can pay against an approved purchase order.
Can you handle the whole event, not just the gifts? Yes. We plan and run end-of-year parties, launches, exhibitions and office Christmas decoration from start to finish.
Where are you located? Our office is in Akute, Ogun State, and we serve clients across Lagos and nationwide.
Contact us
L’Aruge Global is operated by L’Aruge Ventures, registered with the Corporate Affairs Commission of Nigeria (RC 2178452) and VAT-registered.
For questions about an order, a return or this policy:
- Email: larugeinternational@gmail.com
- Phone / WhatsApp: +234 803 863 9466, +234 706 526 3536
- Office: Suite F3B, Damry Plaza, 105 Alagbole Akute Road, Akute, Ogun State, Nigeria
- Hours: Monday to Saturday, 9am–6pm
Last updated: 8 October 2026